Shipping policy

Processing & Shipping Times

  • Orders are processed within 1-2 business days (excluding weekends & holidays).
  • Standard shipping typically takes 3-7 business days within [your main shipping region, e.g., the U.S./Canada].
  • Expedited shipping options are available at checkout.
  • International shipping times vary depending on the destination and customs processing.

Shipping Rates

  • We offer free shipping on orders over $100 within Canada.
  • Standard and expedited shipping rates are calculated at checkout.
  • International shipping costs vary based on location and will be displayed at checkout.

Tracking Your Order

  • Once your order ships, you’ll receive a confirmation email with a tracking number.
  • You can track your order using the link provided or by logging into your account.

Lost, Stolen, or Delayed Packages

  • BioHackHZ is not responsible for lost or stolen packages. If your package is missing, please check with the carrier or file a claim directly with them.
  • If your package is delayed due to customs or carrier issues, we appreciate your patience and recommend tracking your shipment for updates.

International Shipping & Customs

  • International customers are responsible for any customs duties, taxes, or import fees imposed by their country.
  • Customs processing times vary and may impact delivery estimates.

Order Changes & Address Errors

  • Please double-check your shipping address before placing an order. We are not responsible for incorrect addresses.
  • If you need to modify an order, contact us within 12 hours of placing it—we’ll do our best to accommodate changes.